One of the key benefits of working with us is the sense of belonging to a larger community, working collaboratively to balance supplying water and protecting the environment.
You’ll find a blend of individual talents engaged in interesting work. Whether that's an environmental officer, an IT engineer, a customer service advisor, or one of our many scientist roles, every position is vital and valued.
Our team is made up of new members with fresh ideas and experienced colleagues willing to share their knowledge, which makes for a supportive and friendly atmosphere. Explore how our various departments work together and discover where you could fit into the bigger picture.
Engineering
New reservoirs and treatment facilities are just some of the fascinating projects the engineering team is developing and managing. They deliver upgrades on the network using innovative and sustainable solutions to prepare South East Water for an expanding population.
Thanks to their collaboration with our contractors and other departments, they can adapt to challenges and establish new ideas, continuously improving our ever-growing network.
Example roles include:
- Mechanical and electrical design engineer
- Process engineer
- Structural engineer
- Hydrogeologist
- Civil engineer
Operations
Water supply is a 24/7 operation, and no two days are ever the same. It’s the beating heart of South East Water.
The operations team is dedicated to maintaining the water network, ensuring it’s always performing at its best. They work around the clock to resolve problems, leaks and bursts and to give customers an uninterrupted water quality and output.
Our Waterlink teams also perform a key role as repair and maintenance specialists, providing round-the-clock assistance to household and commercial customers.
Example roles:
- Distribution technician (Water Network)
- Leakage technician
- Process technician
- Grounds and facilities management
- Control room
Water quality
Our market-leading Scientific Services are equipped to guarantee that the drinking water we provide is wholesome and quality-assured. Our laboratories have advanced facilities and specialised teams that focus on water treatment and quality control aspects.
This includes collecting water samples and testing for harmful bacteria and other contaminants to ensure that our water meets the highest drinking and use standards.
Example roles include:
- Microbiology analyst
- Chemistry analyst
- Process scientist
- Water quality sampler
- Laboratory Couriers
Customer Service
Our customer service team are on hand to support customers with water bills, refunds, payment plans and occupant changes. They also help via our online portal, My Account, social media and email. All advisors receive ongoing training, peer-to-peer support, and encouragement to hit their targets.
Our Wholesale Service Desk responds to issues affecting our water network, directing technicians to investigate and resolve issues when they arise.
Our Developer Services team is an important part of the services we offer. We work with property developers and the construction industry to support growth and development in our areas, ensuring new connections to our network are handled efficiently.
Example roles:
- Customer service advisor
- Service desk technical advisor
- Customer Care
- Developer Services advisor
- Team manager
Asset management, strategy and planning
Managing a water supply network for millions of customers requires careful planning and continuous improvement to meet expectations and demands.
Our asset management teams monitor the network's health and implement plans for the present and future to ensure efficient operation and customer satisfaction. Our work includes the management of economic regulations and water resources, which involves analysing supply and demand patterns and ensuring our readiness for success.
Example roles:
- Asset planner
- Regulatory specialist
- Data insight, analysts and modeller
- Economic analyst
- Water Resources specialist
Environment
We work hard to protect the environment and enhance it for future generations. We own or manage 33 sites of special scientific interest, nature reserves and areas of outstanding natural beauty.
Our team works with colleagues from various departments and forms external partnerships, such as with farmers, to improve water quality, protect our rivers, and promote biodiversity.
Environmental protection and conservation are fundamental principles guiding all our actions as a business.
Example roles include:
- Environmental performance officer
- Catchment scientist
- Biodiversity specialist
- Environmental ranger
- Apprentice and graduate environmental practitioner
Support services
We have people working behind the scenes to provide a range of services that contribute to the smooth running of the business. These services include health and safety, human resources, communications, finance, legal, procurement, and IT. They closely collaborate with others across the business to understand its needs so that it can remain competitive, saves time and money, and prioritise the wellbeing of employees.
Example roles include:
- Health and safety advisor
- HR advisor and business partner
- Communications officer and Manager
- Finance specialist
- IT analyst
Apprenticeships and early careers
Our apprenticeships are paid learning opportunities across the business, allowing our staff to develop their skills while gaining nationally recognised qualifications and getting hands-on experience.