Our stakeholders ensure we’re living up to our purpose of providing today’s public water service and creating tomorrow’s water supply solutions fairly and responsibly, working with others to help society and the environment thrive.
To achieve these ambitions, we’re keen for you to collaborate with us to inspire, influence and guide us while creating two-way partnerships that benefit you.
Our work with our stakeholders links closely to our engagement strategy, and we continually log the wide range of interactions we have with you to help shape how we operate today andin the future.
Alongside this, we currently have two stakeholder communities which help shape our plans, as well as an assurance group:
Environmental Scrutiny Group
Our Environmental Scrutiny Group (ESG) is a forum open to expert individuals and groups interested and impacted by the company’s environmental activity, such as implementing our future water resources and environmental plans.
The group is independently chaired and includes regulators, environmental organisations, farming unions, charities, local authorities and community representatives.
Customer Challenge Group
Our Customer Challenge Group(opens in a new tab) also holds us accountable for the promises we made in our business plan and ensures the community voice remains at the heart of our decision-making.
The group of independent members includes representatives from CCW, environmental organisations, local councils, engagement specialists and charities. The group has challenged us in a range of areas including vulnerability, engagement, leaks, customer interruptions and our responsible business commitments.
Past events
25 Year Environment Plan showcase
In May 2024, we invited environmental leaders, current and future partners as well as those stakeholders who helped shape H25, our industry-first 25 Year Environment Plan, to a showcase event which detailed the steps we’ve taken since the plan launched in 2023.
The results of chalk stream and smart metering pilots as well as water efficiency programmes were discussed, as well as how all organisations have a part to play in ensuring raw water quality and quantity for the future.
Read the plan, here.(opens in a new tab)
Annual Stakeholder Event 2024
In January 2024, we brought together our key stakeholders to discuss the challenges faced by vulnerable customers and the best ways to access support.
Through our fantastic group of expert speakers, our stakeholders first-hand the latest industry learnings and insight into the barriers those needing support face.
PR24 Think Tank workshops
Through a series of collaborative workshops held in February 2023, the PR24 Think Tank supported the development of our business plan, known as PR24 (Price Review 24).
Its aim was to provide ongoing input and challenge to the evolving business plan, with members having an opportunity to shape and refine the plan, providing feedback from the perspective of the various sectors they represent.
Diary of events
Hearing from our external experts on how we are performing as a business and helping shape how we drive ourselves forward is key to ensuring we are delivering our purpose.
If you represent an organisation, group or charity and would be interested in signing up to one of our events below or would simply like to know a little more, please email community@southeastwater.co.uk(opens in a new tab) or complete the form at the bottom of the page and one of the team will get back to you.
This page is updated regularly, so do keep checking back because an event relevant to you may be taking place soon.
| Date | Event | Details | Location | How to sign up |
|---|---|---|---|---|
We currently do not have any events to display.
Do you have an event that you would like us to attend? Please let us know using the form below.
Get involved
If you have an interest in driving us forward as a business, or would like to know more about how we work with our stakeholders and partner organisations, please complete the form below.
Equally we’re keen to support our communities too, so if you think we could help you, please do also get in contact.
Sign up to our quarterly newsletter The Source which provides key updates from across the business
Every now and again we have important messages which we need shared amongst various communities. These could range from saving water to contacting us about leaks. When we do, we’ll contact you and let you know where you can download suggested social media messages, website/newsletter/email wording, posters and images. We would be grateful for your support.