We conducted research to design a new Social Tariff that meets the needs of our customers and stakeholders.
Through a combination of qualitative insights from our Water Horizon Forum and stakeholder groups, and quantitative surveys with household bill payers, we explored key aspects of the tariff's development:
- Household Bill Payers: Gauging support for the proposed social tariff across various cross-subsidization price points.
- Stakeholders: Understanding perspectives on cross-subsidization, preferences for transitioning to a tiered income-based scheme, and feedback on the new structure.
This collaborative approach also identified the challenges stakeholders face and evaluated how well our support addresses their needs, ensuring the tariff reflects a balanced and inclusive approach.
Publication date: September 2023