We are committed to offering extra support to all customers who need it, whenever they need it.
We also want to make sure this support is easily accessible and tailored to customers’ specific and individual needs. To do this, we’ve worked with our customers, stakeholders and partners to create an ambitious and far-reaching vulnerability strategy for 2025 - 2030.
Our plan sets out how we will strengthen our existing services and introduce new ones to make sure we meet the needs of our customers through tailored support that is easy to access.
This is a draft strategy which will be updated and published in 2025 following feedback from our customers, stakeholders and regulators.
Accessible Services & Support For All 2025 - 2030
Want to talk to us about our Our Vulnerability Strategy 2025-2030?
We worked with customers, stakeholders and focus groups on our draft strategy consultation to gain their valuable feedback before publishing this document.
If you'd like to chat to us about our strategy, provide feedback or if you have any questions, please get in touch.