Customer leaflets and codes of practice

Information about our services

• Beware of bogus Callers(opens in a new tab)

Our codes of practice for our key services

• South East Water: Your water company(opens in a new tab)
• If things go wrong(opens in a new tab)
• Household water charges, payment options and debt recovery(opens in a new tab)
• Water metering: A guide(opens in a new tab)
• Exercise of pipelaying powers on private land(opens in a new tab)
• Leaks from customers' supply pipes(opens in a new tab)
• Priority Service Register: Our services for customers with additional needs(opens in a new tab)
• Guaranteed Standards of Service - Household Customers (opens in a new tab)
• Guaranteed Standards of Service - Water Retailers(opens in a new tab)

Advice and tops tips for your home and business

• Fire sprinkler systems for residential and domestic residences: Factsheet (opens in a new tab)
• Wrap up for Winter(opens in a new tab)
• Water UK Customer Guide: Looking after water in your home(opens in a new tab)
• Help the environment: Use water wisely (opens in a new tab)
• Information on compensation(opens in a new tab)

A guide to water quality limits and definitions

• Water Quality Explained (opens in a new tab)

Water UK guidance on water for health

• Hydration and healthy ageing (opens in a new tab)
• Water and cancer prevention (opens in a new tab)
• Kids run on water too!(opens in a new tab)