Key Facts Box:
Locations: Pembury and Tunbridge Wells
Work: Equipment installation
Starts: Monday 4 August
Duration: Approx. three months
Investment: £458,000
We’re planning to install specialist equipment on our network at two locations in the Pembury and Tunbridge Wells area.
This equipment will mean we are better able to monitor the flow of water from our Pembury Water Treatment Works to a nearby treated drinking water storage tank, and also help us detect any leaks sooner.
We’ll be working at two locations:
- Old Church Road, Pembury
- At one of our drinking water storage tanks near Tunbridge Wells
When will work start and how long will it take?
We’ll be starting on Old Church Road, Pembury, on Monday 4 August, with work expected to take around two weeks to complete. This will be done under temporary traffic lights.
Once this has been completed, we’ll move to our storage tank near Tunbridge Wells. This work will take place within our site, however, we will need to close the footpath on Saturday 16 and Sunday 17 August while we clear vegetation within our site.
After this date, we’ll reopen the footpath, and our work will move into our site. This work will begin on Monday 18 August. Our teams will work weekdays and some Saturday mornings. We may also work on some Sundays. There may be occasional work overnight, and we’ll let those impacted by this know in advance when this will happen.
FAQs
By installing this equipment, we’ll have a better understanding and overview of the flow of water between the treatment works at Pembury and one of the key storage tanks near Tunbridge Wells.
This will mean we’ll be alerted to any issues - like leaks or bursts - earlier. It won’t completely remove all risk of interruption, as bursts can still happen, but it will mean we can detect potential issues earlier.
As the work will require connections to the existing network, there will be a short interruption to your drinking water supply. We’ll notify you at least 48 hours in advance if you will be impacted by this. In these planned circumstances, any interruption to service is usually less than three hours. Wherever possible, we aim to do this overnight, or avoid key times during the morning or evening.
Customers with additional needs be it a disability, mental health or financial concerns can sign up to our Priority Services Register to help us understand how we can help you. More information can be found at southeastwater.co.uk/priority
This dedicated scheme webpage will be updated as work progresses, but if you have any questions during the project, please call our advisors on 0333 000 0002 or email us at customerservices@southeastwater.co.uk
Project updates
We'll update this page as work progresses.
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