Customer Service at South East Water achieves accreditation

Customer Service performance of utility South East Water has received a ServiceMark Accreditation with Distinction from The Institute of Customer Service.

South East Water, which supplies on average 520 million litres of drinking water to customers across parts of Sussex, Kent, Hampshire, Surrey and Berkshire, is just one of 71 organisations – 18 with distinction – to receive this accreditation.

The Institute’s ServiceMark, a national independently run standard, has recognised South East Water’s achievement in customer service and its commitment to upholding service standards.

It is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy.

Tanya Sephton, Customer Services Director said: “This is a real testament to all our people’s efforts and passion to provide a 10 out of 10 service. Truly well deserved.

“It is our vision to be the water company people want to be supplied by and want to work for and to get this on our first attempt is a remarkable achievement.”

The Institute’s ServiceMark Assessment report said: “Customers are clearly at the forefront of what South East Water does, employees put themselves in their customers’ shoes and show empathy and appreciation for their customers’ challenges.

“Employees appear knowledgeable in their roles and the impact that their actions can have. Many reported that the reason they wanted to work for South East Water was the ability to give back to the community, to be part of a vital service provision and to help shape a more sustainable future.”