It's not often you get something for free, but we are on a mission to save more water for people and the environment.
By letting us visit your home we can complete a water-saving visit where we will:
- Assess the fittings you have
- Check for minor leaks and make repairs where possible
- Install water-saving fittings for free
- Make recommendations to improve the efficiency in your home where possible
To arrange this free visit, please fill in your details below. We will aim to call you within 72 hours to book a slot.
FAQs
We've created a list of frequently asked questions about our water-saving home visits to ensure you have all the information you need ahead of your appointment:
No, this is a completely free service we are offering our customers. We want to be able to save you water and money where possible.
We will visit the property between 9am and 4.30pm, Monday to Friday. You will need to be present to allow them access to the property, as they need to see the internal fittings.
The visit usually takes around one hour, but this can vary depending on the size of your home and the number of devices installed. If we are unable to carry out all the work on the first visit, we will schedule a follow-up appointment with you to ensure it is completed.
A trained Waterlink(opens in a new tab) technician will visit your home. They will be wearing a Waterlink branded uniform with a South East Water badge. They will also carry official identification which they will show you when they arrive.
They will ask you about your daily habits that use water and will make recommendations to improve the efficiency in your home. They will need access to the water fittings in your home such as taps, toilets and showers so they can install free water saving devices and fix minor leaks where possible.
The technician will explain everything they find, what they can fix and recommend the water-saving fittings suitable for your home, which we will fund and install for free. They will also look for any unaccounted water usage that could be from leaks.
If a leak is found on a toilet or tap, we will fix this, free of charge, If a leak is found elsewhere, unfortunately, we will not be able to fix this. However, the technician will give you a letter that explains what you will need to do.
No, we will not make any adjustments to your internal pipework or fittings, and all of the devices we install can be removed, though we encourage our customers to keep them to get the maximum water-saving benefit.
If a leak is found on the supply pipe or on heating systems or boilers, it is the homeowner's responsibility to fix this. If you are a tenant you will need to inform your landlord or Managing Agents about the leak and for them to arrange a repair. If the leak is found to be on our equipment, we will repair this.
If we find a leak internally or on your supply pipe, we will be able to provide a leak allowance for the period of the high consumption, if you have not already received one. If the leak is on our side, you will receive an allowance for the period of the leak.
Yes! You can order more water saving devices on our website for free, as well as subsidised water butts:
Who are Waterlink?
Waterlink is a branch of South East Water and has over 30 years of experience within the water industry. They pride themselves on providing customers with a reliable, personal yet high-quality service.