We know you're busy. That's why we've made it easy for you to manage your South East Water account online anytime, anywhere.
What you can do online
Our online account portal is called MyAccount.
Here are some of the things you can do in MyAccount:
- See updates about your water supply, like if there are any leaks or problems in your area.
- You can sign up for AquAlerter to get updates straight to your phone
- Get immediate updates on any issues
- See and download your bills
- Make payments and set up payment plans
- Compare how much water you use with your neighbours
- Tell us you're moving home
- Give us your meter readings
- Get help and support
It is quick and easy to register for an online account and say goodbye to paper bills.
My Account FAQs
Yes. Your details are completely safe with us and you don't need to worry about anyone else seeing your personal information.
We will never share your information with third parties or send you marketing emails without your explicit consent to do so.
You can read our privacy policy here for more information on how we protect and use your personal data.
When you switch to an online account we'll automatically email your bills to you, instead of sending them in the post.
Yes, you can print your bills from MyAccount. They’ll look exactly the same as the bills we send in the post.
Just log in to your account and select ‘View Bills’. You can then view and print your bill as a PDF. You can do this at home or at work.
It only takes a few minutes to set up MyAccount. Just enter your account number and postcode here(opens in a new tab).
We’ll then send you an email with a link to set up your password.
Please check your junk or spam folder. Make sure you’re using the same email address you registered with.
Your password needs to be at least eight characters long and include at least one uppercase letter, one lowercase letter, one number and one special character.
Please make sure you have registered for My Account by visiting: https://myaccount.southeastwater.co.uk(opens in a new tab) and completing our registration process.
If you've already registered please use the forgotten password link on our login screen.
If you’re trying to login on a work device, please try logging in on a different device, like your personal laptop, computer, tablet or mobile phone.
Some work devices have security features that might stop you from logging in.
Please make sure you have a stable internet connection. If the problem persists, please close and restart your internet browser, and try again.